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Koloh Ceramics (“we,” “our,” or “us”) values your trust and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with applicable laws, including the Information Technology Act, 2000 (India) and general data protection principles.

 

1. Information We Collect

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 a. Personal Information

When you place an order or interact with us, we may collect:

 

  Full Name

  Email Address

  Mobile Number

  Shipping & Billing Address

  Order details and preferences

 

 b. Payment Information

We do not store your payment details. Payments are securely processed via third-party providers (such as Razorpay, Stripe, UPI, or bank gateways), which follow industry-standard security protocols.

 

 c. Automatically Collected Information

When you browse our website, we may collect:

 

  IP address

  Browser type and device details

  Pages visited and browsing behavior

  Date and time of visits

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2. How We Use Your Information

 

We use your information to:

 

  Process and deliver your orders

  Communicate order updates and customer support

  Personalize your shopping experience

  Improve our products, website, and services

  Send promotional emails or offers (only with your consent)

  Prevent fraud and ensure platform security

 

3. Legal Basis for Processing (GDPR-style transparency)

 

If you are accessing our website from regions with data protection laws, we process your data based on:

Your consent (for marketing emails, cookies)

 Contractual necessity (to fulfill your order)

 Legal obligations

 Legitimate business interests (improving services)

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4. Cookies & Consent

We use cookies and similar technologies to:

Ensure website functionality

Analyze traffic and user behavior

Remember your preferences

 

You will be shown a cookie consent banner, where you can accept or manage your preferences. You may also disable cookies via your browser settings.

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5. Sharing of Information

We do not sell your personal data. We may share your data only with:

 

 Payment gateways  (for secure transactions)

 Shipping partners  (to deliver your orders)

 Service providers  (website hosting, analytics tools like Google Analytics)

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All third parties are obligated to handle your data securely.

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6. Data Storage & Retention

Your data is stored securely and only for as long as necessary

Order-related data may be retained for accounting, tax, and legal purposes

Marketing data is retained until you unsubscribe

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7. Your Rights

You have the right to:

 

 Access your personal data

 Request correction of incorrect data

 Request deletion of your data

 Withdraw consent for marketing at any time

 

To exercise your rights, contact us at:

Email: koloh0812@gmail.com

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8. Data Security

 

We implement reasonable security measures including:

Secure servers and HTTPS encryption

Limited access to personal data

Trusted third-party integrations

 

However, no online platform is completely risk-free.

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9. Third-Party Links

Our website may contain links to third-party platforms (e.g., Instagram, payment pages). We are not responsible for their privacy practices.

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10. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

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11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Effective Date.”

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12. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact:

 

Kolohceramics

📧 Email: koloh0812@gmail.com

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By using our website, you agree to the terms of this Privacy Policy.