Cupid Cup

Return & Refund Policy

At our studio, every ceramic piece is thoughtfully handcrafted, making each item one of a kind. We hope you love your purchase, but if something isn’t right, we’re here to help.

Returns
We accept returns within 7 days of delivery. Items must be unused, in their original condition, and securely packed in the original packaging.

Damaged or Incorrect Orders
If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with clear photos and your order details. We will arrange a replacement or full refund at no extra cost.

Natural Variations
Our ceramics are handmade, so slight variations in color, glaze, shape, or texture are part of their charm and not considered defects.

How to Request a Return
Email us at koloh0812@gmail.com with your order number and reason for return. Once approved, we will guide you through the return process.

Refunds

• Prepaid Orders: Refunds will be processed to the original payment method within 5–7 business days after inspection.

Shipping Charges

• Return shipping costs are borne by the customer unless the item is damaged, defective, or incorrect.
• Original shipping charges are non-refundable.

Important Note
We recommend packing returns carefully, as ceramic items are fragile. We are not responsible for damage during return transit.

 

Shipping Information

Each of our ceramic pieces is thoughtfully crafted with care, so your order is prepared especially for you.

Processing Time
Orders are typically ready for dispatch within 4–7 business days. During busy periods, this may take a little longer as we ensure every piece meets our quality standards.

Shipping Time

• Within India: Delivery usually takes 3–7 business days after dispatch, depending on your location.
• Remote areas may require additional time.

Shipping Charges
Shipping charges are calculated at checkout based on your location and order size. Occasional free shipping offers may be available.

Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS.

Packaging
We use secure, protective packaging to ensure your ceramics arrive safely.

Delivery Issues
If your order arrives damaged or there are any concerns, please contact us within 48 hours of delivery with photos, and we’ll resolve it promptly.

Address Accuracy
Please double-check your shipping details at checkout. We are not responsible for delays caused by incorrect or incomplete addresses.